Product Name
Verint Customer Analytics
Description
Provided in cloud, on-premise or hybrid deployments, it captures customer interactions, feedback and journeys across multiple channels and analyzes and interprets them in the context of business objectives. Includes: * Speech Analytics for mining recorded calls, surfacing customer sentiments and rising trends * Text Analytics for analyzing text-based communications, including email, web chat and social media * Enterprise Feedback Management for capturing transactional feedback over the IVR and soliciting customer feedback anywhere, anytime * Engagement Analytics for analyzing and correlating customer interactions and behaviors across channels, by intent or service type, to gain a single view of the customer experience by intent, pinpoint areas of opportunity and deficiency and develop strategies * Identity Authentication and Fraud Detection for authenticating customers and detecting fraudsters to help reduce agent handle time and enhance security in contact centers
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