Product Name
Metaswitch Cloud Contact Center
Description
Cloud Contact Center scales to serve contact centers of all sizes featuring intelligent skill-based routing, customized reporting and workforce management tools to run and manage a contact center. The cloud-based contact center solution includes multimedia queues for voice, email, social media and chat, and Interactive Voice Response (IVR) functionality allows customers to self-serve for common requests. Skills-based routing, workforce management, meets critical standards and regulatory compliance, dashboards and analytics to optimize agent and contact center performance.
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