Product Name
Real-Time Work Management
Description
Operational intelligence software suite that supports work management allowing line balancing across multiple locations and channels. All work items are automatically assembled in real-time into a centralized queue identified by type, priority and estimated process time based on pre-defined and configurable rules.
Features include:
* Multi-channel transaction capture
* Short interval scheduling
* Line balancing
* Virtual queue creation
* Real-time resource availability
* Work prioritization & allocation
* Intra-process management
* Performance monitoring
* Quality assurance
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