Product Name
Masvoz Campaign Management
Description
Campaign Management is a smart telephony solution that improves communications between contact center agents and supervisors. Through the web agent, operators can connect to the system using any device with an internet connection, which offers many available cell management options. Campaign Management provides supervisors with modules that offer solutions ranging from active listening and immediate actions on the call through to direct conversation with an agent on the phone (whispering) and queue management.
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