Product Name
Virtual Contact Center
Description
A hosted contact center environment that includes Automatic Call Distributor (ACD), Interactive Voice Response (IVR) and call recording. With ACD, get calls, email, chat, and other forms of communication to agents located anywhere there is an IP or TDM link. IVR provides touchtone and/or speech recognition automation. Uptime monitoring is performed by experts using predictive analytics along with data center redundancy, and security layers span physical access, data management and networking with PCI validation to mitigate threats.
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