Visual Engagement Platform

Product Name
Visual Engagement Platform

An intelligent visual platform powered by AI that receives inputs from any customer service channel. The platform allows a full omni-channel approach, with a warm transfer between channels, and creates a unified picture of customers and technical issues across the organization. The platform includes a live call center, TechSee Live Digital and TechSee Live Field Services. The platform maintains a holistic visual customer history (visual CRM) in one place, and applies advanced computer vision modules to a massive data set of visual technical issues and independently learns from technical scenarios and their resolutions, allowing, over time, automated intelligent support.

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