Product Name
xSIGHT Customer Experience Assurance (CEA) Application
Description
A Customer Experience Assurance (CEA) application that enables assurance workflows via the real-time correlation of customer experience to the underlying network and service performance. It delivers a mobile assurance paradigm that enables improvement in customer experience while maximizing communication service providers (CSP) productivity. Applications include real-time monitoring and reporting of mobile or wireline network performance, service performance and customer experience, as well as troubleshooting of mobile or wireline network performance, service performance and customer experience problems.
Features include:
* Insightful high-level charts highlight both performance status and size of impacted population
* Auto data filtering during KPI drill-down based on user selection of dimension value
* Define hierarchical performance alarms, KPIs or charts via in-built simple GUI editor
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