Ciena Select Support
Ciena’s Select Support service provides around-the-clock access to Ciena technical resources to help resolve maintenance issues in your network. It also uses the latest software releases in order to immediately leverage feature enhancements. With Select Support, service is personalized and includes a Customer Service Manager who works with you to help resolve, expedite and track service needs.
Select Support features include:
* Web portal and telephone support
* Remote diagnostics by a team of Ciena engineers
* Latest software releases, updates and upgrades to download
* Customer Service Manager to assist with incident management and service needs
* Click-to-chat capability