Products

Ciena Select Support


Product Name
Ciena Select Support

Description
Ciena’s Select Support service provides around-the-clock access to Ciena technical resources to help resolve maintenance issues in your network. It also puts the latest software releases at your fingertips so you can immediately leverage feature enhancements to gain a competitive edge. With Select Support, each customer is more than just a case number. Service is personalized and includes a Customer Service Manager who works with you to help resolve, expedite and track your service needs.

Select Support features include:

* Web portal and telephone support
* Remote diagnostics by a team of Ciena engineers
* Latest software releases, updates and upgrades to download
* Customer Service Manager to assist with incident management and service needs
* Click-to-chat capability
* Unlimited access to Ciena engineers

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