Product Name
Virtual Contact Center (VCC)
Description
Enables an enterprise to run a multichannel inbound, outbound or blended contact center. Provides ability to connect customers to agents via phone, web, chat, email, mobile apps or social media. End-to-end solution with management applications like supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integration.
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