Aclara Adaptive Consumer Engagement (ACE) Platform
Aclara Adaptive Consumer Engagement (ACE) Platform offers utilities data-driven tools that propel consumer engagement programs. It provides customers with an omni-channel experience with personalized and actionable solutions that heighten energy-cost awareness, promote energy and water efficiency, boost utility program enrollment and increase customer satisfaction scores.
The platform is used in products for behavioral energy efficiency, customer self-service and the smart grid. It offers streamlined batch data integration for all utility and customer data and real-time calculation of insights relative to consumer and utilities’ priorities. Cloud-based content and configuration tool allows complete program control, and APIs prioritize performance, security, scalability and standardization.