Aricent Autonomous Customer Experience for Communications Service Providers
The Aricent Autonomous Customer Experience for Communications Service Providers service provides customer experience through design, delivery and continuous process improvement. The offering moves CSP’s closer to zero touch customer experience management process through Artificial Intelligence and Analytics. The network self-manages, self-heals and self-protects through closed loop automation to enable better overall experience for customers. Aricent’s offering addresses CSPs’ challenges on network performance and customer experience, quality and depth of product knowledge, ease of use and quick customer onboarding, technical support-including 24/7 customer access-and managed services for achieving consistent quality.