AltiCloud UI is a client-server system that virtualizes the user interface in the cloud and delivers a simpler package for the final UX presentation for clients, including STBs and mobile devices. This allows legacy STBs the ability to render complex user interface choices. The system provides multiple UX designs targeting different genres and users, such as Kid's Mode, Family Mode and Hotel Mode. AltiCloud UI uses a real-time monitoring tool to detect the state-of-the-system and the system load, with real-time issue detection. This provides an opportunity for faster customer service problem resolution.