Intelligent automated virtual assistant technology for customer self-service. Nina delivers an intuitive, automated experience for digital channels by engaging customers in natural conversations using voice or text. Add a virtual agent to websites, apps or text messaging applications and offer a consistent experience over any of the digital channels. Nina enables human-like dialogue and the ability to understand complex inquiries, ask clarifying questions and personalize responses. Each conversation can be captured, analyzed and aggregated to deliver real-time insights.