Gemalto Customer Experience Platform
The Gemalto Customer Experience Platform helps to improve end-user satisfaction. The platform enables mobile network operators and OEMs to proactively identify and solve subscribers' issues in terms of network quality and device performance, based on real user experience. The platform can be deployed stand-alone or integrated into a third party CE solution. It provides unique insights and features that effectively complement data from traditional systems such as network probes and call detail records (CDR). The solution includes Quality of Experience (QoE) and Quality of Service (QoS) agents, a powerful reporting tool coupled with a customer interface and a flexible and scalable backend.